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Copyright © Ministry of Local Government & Housing Sarawak 2018

LA Serve Squad formed to improve service
Posted on : 26 Jul 2017  Source of News: The Borneo Post

KUCHING: The LA Serve (Local Authority Serve) Squad was launched yesterday to help local councils improve their services to the people in an effort to reduce complaints from the public.

Six local authorities – Bintulu Development Authorities (BDA), Padawan Municipal Council (MPP), Samarahan Municipal Council (SMC), Sri Aman District Council (SADC), Sibu Municipal Council (SDC) and Miri City Council (MCC) – were selected for the pilot project.

The six local councils were selected by the Cabinet Committee for Performance and Service Delivery, through which the state government had allocated RM1.8 million for the purchase of 10 units of motorcycles and six units of 4-wheel drive vehicles.

Minister of Local Government and Housing Datuk Dr Sim Kui Hian, who launched the project, said that the establishment of the squad was a new strategy of the ministry to transform the service delivery and performance of local councils in the state.

“The initiative (LA Serve Squad) will be extended and implemented in nine other local authorities, namely all the remaining divisional level local authorities and two district councils, namely Bau and Kanowit next year.

“The establishment of the squad is a new strategy by the ministry (Local Government and Housing) to help local councils improve the range of service delivery, enhance efficient use of manpower so that hopefully the number of complaints may not rise,” he pointed out.

Dr Sim stressed that local councils, as front liners, would be required to provide service outside office hours to address issues or emergency situations.

In view of this, he said the squad would work round the clock and on shift duty, and paid allowance.

According to him, based on ‘talikhidmat’, local councils received the most complaints among government agencies – at 9,468 last year.

Of the complaints, road maintenance topped the list at 3,254 (26 per cent), followed by drainage (2,648), landscape (1,773), cleanliness (908) and enforcement (885).

He said the number of complaints was an indication that local councils are important and relevant to the local community, and urged the councils to treat the complaints positively.

Permanent secretary to the Ministry of Local Government and Housing, Bakrie Zaini, further explained that the LA Serve Squad is a scheduled patrol by the council to identify the problems on the ground, and is equipped with tools to solve the problems promptly.

He pointed out that the squads are required to visit their respective zones at least once a month and should be guided by the checklist based on the standard operating procedure (SOP) provided by the ministry.

He also said MPP will receive two units of 4-wheel drive vehicles, which are expected to arrive this September, due to its large area, adding that BDA would not receive any vehicles because it has the financial capability to purchase them by themselves but was given RM50,000 financial assistance for purchasing communication equipment.

Present were Assistant Minister of Local Government Datu Dr Penguang Manggil, SMC chairman Dato Peter Minos and MPP deputy chairman Datuk Ahmad Ibrahim.




Dr Sim (front, third right) with (from right) Minos, Ahmad, Penguang and Zaini giving their thumbs up at the launching while others look on.